Privacy Policy
At Grocbay - Your Digital Store (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal data when you use our mobile application and services.
SECTION 1 – INFORMATION WE COLLECT
Personal Information:
When you use our app, we may collect the following personal data:
Name, email address, phone number
Delivery address and PIN code
Payment information (processed securely through third-party providers)
Device & Usage Data:
IP address, device type, OS version, and app usage data
Location data (see Section 2 below)
Cookies or similar technologies for session management
SECTION 2 – LOCATION DATA USAGE
Our app collects location data to provide essential services such as:
Identifying your delivery address accurately
Showing nearby stores or restaurants based on your area
Assigning delivery partners to your real-time location
Providing live tracking during deliveries
Types of Location Access:
Foreground Location Access: Used when the app is open to display stores, delivery slots, and estimate delivery times.
Background Location Access: Used during active deliveries to help delivery partners reach your location even if the app is minimized or your screen is off.
Location data is used only to fulfill your orders and improve app performance. It is never sold and is shared only with logistics and mapping service providers (like Google Maps) strictly for delivery purposes.
You can disable location access at any time in your device settings, but doing so may limit key features of the app.
SECTION 3 – CONSENT
By using the app and providing information for a transaction, you consent to our collecting and using your personal data to process orders and deliveries.
If we request your data for secondary purposes like marketing, we will seek explicit consent.
You may withdraw your consent anytime by contacting us.
SECTION 4 – DISCLOSURE OF INFORMATION
We may disclose your personal information:
If required by law or court order
To enforce our Terms of Service
To trusted service providers for the purpose of processing orders, payments, or deliveries
SECTION 5 – THIRD-PARTY SERVICES
We use third-party service providers for:
Payment processing
Logistics and delivery
Analytics (e.g., Google Analytics)
Communication and notifications (e.g., Firebase, Twilio)
These providers collect and use your information only to the extent required to perform their services.
Please review their privacy policies for details on how your data is handled.
SECTION 6 – SECURITY
We follow industry best practices and use encryption, firewalls, and secure APIs to protect your personal data from unauthorized access, disclosure, or loss.
SECTION 7 – COOKIES AND TRACKING
We may use cookies or local storage to:
Store session details
Personalize your experience
Collect analytics to improve app performance
You can choose to disable cookies in your browser, but some features may not function properly.
SECTION 8 – AGE OF CONSENT
By using this app, you confirm that you are at least the age of majority in your jurisdiction or have given consent for any minor dependents to use this app.
SECTION 9 – CHANGES TO THIS POLICY
We reserve the right to modify this policy at any time. Updates will be posted on this page. Significant changes will be communicated via the app or by email.
SECTION 10 – CONTACT US
If you have questions, want to access or delete your data, or register a complaint, please contact us.
SECTION 1 – INFORMATION WE COLLECT
Personal Information:
When you use our app, we may collect the following personal data:
Name, email address, phone number
Device & Usage Data:
IP address, device type, OS version, and app usage data
SECTION 2 – LOCATION DATA USAGE
Our app collects location data to provide essential services such as:
Identifying your delivery address accurately
Types of Location Access:
Foreground Location Access: Used when the app is open to display stores, delivery slots, and estimate delivery times.
Location data is used only to fulfill your orders and improve app performance. It is never sold and is shared only with logistics and mapping service providers (like Google Maps) strictly for delivery purposes.
You can disable location access at any time in your device settings, but doing so may limit key features of the app.
SECTION 3 – CONSENT
By using the app and providing information for a transaction, you consent to our collecting and using your personal data to process orders and deliveries.
If we request your data for secondary purposes like marketing, we will seek explicit consent.
You may withdraw your consent anytime by contacting us.
SECTION 4 – DISCLOSURE OF INFORMATION
We may disclose your personal information:
If required by law or court order
SECTION 5 – THIRD-PARTY SERVICES
We use third-party service providers for:
Payment processing
These providers collect and use your information only to the extent required to perform their services.
Please review their privacy policies for details on how your data is handled.
SECTION 6 – SECURITY
We follow industry best practices and use encryption, firewalls, and secure APIs to protect your personal data from unauthorized access, disclosure, or loss.
SECTION 7 – COOKIES AND TRACKING
We may use cookies or local storage to:
Store session details
You can choose to disable cookies in your browser, but some features may not function properly.
SECTION 8 – AGE OF CONSENT
By using this app, you confirm that you are at least the age of majority in your jurisdiction or have given consent for any minor dependents to use this app.
SECTION 9 – CHANGES TO THIS POLICY
We reserve the right to modify this policy at any time. Updates will be posted on this page. Significant changes will be communicated via the app or by email.
SECTION 10 – CONTACT US
If you have questions, want to access or delete your data, or register a complaint, please contact us.
78922 16658
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