Refund

Eligibility for Refunds

Refunds are available for items returned in their original condition and packaging within 14 business days of delivery.
To qualify for a refund:
The item must be unused, undamaged, and in resellable condition.

Refunds will only be issued to the original payment method used for the order.

Refund Process

To request a refund, please contact us at support@ordrio.com or via the Help section in the app, along with your order ID and proof of purchase.

Once your returned item is received and inspected:
You will be notified of the refund status.

Approved refunds will be processed within 7–10 business days.

Refunds will be credited to your original payment method, with no additional processing fees.

Non-Refundable Items

The following items are not eligible for refunds:
Perishable goods (e.g., fruits, vegetables, dairy, meat) delivered in good condition

Custom or personalized items

Sealed products that have been opened (e.g., personal care items)

Used, damaged, or tampered items after delivery

Discounted or promotional items, unless defective

Partial Refunds

If an item is returned with minor damage or opened packaging, a partial refund may be issued based on its condition upon inspection.

Order Cancellations

Orders can be cancelled before dispatch for a full refund.

Once dispatched, cancellations are not possible.

Contact Us

For any refund-related queries, please reach out to us at:
📧 support@ordrio.com