Return

1. Return Eligibility

We want you to be happy with your purchase. You can request a return if:
You received a wrong, damaged, or defective item.

The product is unused and in its original packaging.

The return request is made within 48 hours of delivery.

Note: Returns are not accepted for perishable goods (like fresh produce, dairy, or frozen items) once delivered in good condition.

2. Non-Returnable Items

The following items cannot be returned:
Perishable goods (fruits, vegetables, dairy, meat, etc.)

Personal care items (once opened)

Custom or personalized items

Products sold under discounts or promotions (unless defective)

Used, tampered, or damaged items after delivery

3. Return Process

To request a return:
Contact us at support@ordrio.com or through the Help section in the app.

Provide your order ID, reason for return, and a photo (if applicable).

Once approved, our delivery partner will arrange a pickup from your address.

Items must be returned in their original packaging and unused condition.

4. Return Pickup & Inspection

Our team will inspect the returned item upon receipt.

Once verified, we’ll initiate your refund or replacement as per our Refund Policy.

Refunds typically take 7–10 business days after approval.

5. Cancellations

Orders can be cancelled before dispatch for a full refund.

Once dispatched, orders are eligible only for return (based on conditions above).

6. Contact Us

For any questions about returns, please reach out to us at:
📧 support@ordrio.com