Shipping Policy

1. Order Processing

Orders are processed and dispatched within 24–48 hours of successful payment.

You will receive an order confirmation email/SMS once your order is placed, and a tracking link once it’s shipped.

Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Timelines

Delivery times may vary depending on your location and product type:

Local deliveries: 1–3 business days

Regional deliveries: 3–5 business days

Outstation deliveries: 5–7 business days

Note: Delivery delays may occur due to factors beyond our control (e.g., weather, courier issues, or local restrictions).

3. Shipping Charges

Free shipping is available for orders above a minimum purchase value (as mentioned during checkout).

Orders below the free shipping threshold may incur a nominal delivery fee, displayed at checkout before payment.

4. Delivery Attempts

Our delivery partner will make up to two attempts to deliver your order.

If delivery fails due to incorrect address or unavailability, the order may be returned to our warehouse, and you may need to reorder.

5. Damaged or Missing Items

If your package arrives damaged, tampered, or with missing items:

Please contact us at support@ordrio.com within 24 hours of delivery.

Provide order ID and photos of the received package for quick resolution.

6. Shipping Coverage

We currently deliver across India (and will expand to more regions soon).
To check if we deliver to your area, please enter your PIN code at checkout.

7. Contact Us

For any shipping-related questions or delivery concerns, please contact:
📧 support@ordrio.com